Privacy Policy

1. Scope and identity of the organization

This Privacy Policy explains how Mirevessianpureworks Ltd. ("Mirevessianpureworks", "we", "us" or "our") handles personal information when you browse this website, request information about a custom fireplace or stove project, arrange a consultation, or otherwise communicate with us. Our contact address is shown below and is loaded from the local adress.json file so that the same organization details are used throughout the website.

For Canadian privacy purposes, we act as the organization responsible for personal information under applicable federal and provincial privacy requirements. Where the European Union or United Kingdom data-protection rules apply to a particular interaction, we act as the controller for the personal data described in this Policy. This Policy is intended to explain our practices in a clear and accessible form; it does not reduce any statutory right that applies to you.

2. Information we may collect

We may collect information that you choose to provide, including your name, email address, project type, estimated budget, preferred timeline, project description, consent choices, and any other details you include in an enquiry. If you contact us by telephone or through another agreed channel, we may record the information necessary to respond to your request and manage the resulting business relationship.

We may also process limited technical information generated by your browser or web server, such as the requested page, date and time of access, browser type, operating system, approximate network information, referrer data, and security logs. The current static website is designed to operate without third-party advertising trackers or remote analytics resources.

3. Purposes and legal bases

We use personal information to respond to enquiries; assess custom project requirements; prepare estimates or proposals; schedule consultations or site visits; communicate about design, materials, fabrication, installation planning and after-project matters; maintain business and accounting records; protect the security and integrity of our website; establish, exercise or defend legal claims; and comply with applicable legal obligations.

Where GDPR-style legal bases apply, processing may rely on steps taken at your request before entering a contract, performance of a contract, compliance with a legal obligation, our legitimate interests in operating and securing our business and responding to prospective customers, or consent where consent is required. You may withdraw consent at any time for future processing that depends on consent, without affecting processing already carried out lawfully.

4. Limiting collection, use and retention

We seek to collect only information reasonably necessary for the identified purpose. We do not ask you to submit sensitive personal information through the project enquiry form. Please avoid including health, financial-account credentials, government identification numbers or other sensitive details unless we specifically request them through an appropriate secure channel.

We retain information only for as long as reasonably necessary for the purposes described above, including to manage active quotations and projects, meet tax and recordkeeping requirements, resolve disputes and enforce agreements. Retention periods vary according to the type of record, the status of the customer relationship and applicable legal requirements. When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

5. Disclosure and service providers

We do not sell personal information. We may disclose information to service providers that support hosting, information technology, professional advice, payment or accounting functions, logistics, fabrication, installation coordination or other services necessary to deliver a requested project, but only to the extent reasonably necessary for the relevant service and subject to appropriate contractual or legal safeguards where required.

We may also disclose information where required by law, court order or lawful authority; to protect rights, safety or property; in connection with a corporate reorganization, sale or transfer where permitted by law; or with your direction or consent.

6. International transfers

Some service providers may process information outside your province or outside Canada. When a cross-border transfer occurs, information may become subject to the laws of the jurisdiction where it is processed. Where GDPR or comparable transfer rules apply, we use an appropriate legal transfer mechanism and supplementary safeguards where required, taking account of the nature of the information and the destination.

7. Security

We apply reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information and the foreseeable risks. These may include access controls, least-privilege practices, secure configuration, backups, update procedures and contractual confidentiality requirements. No method of transmission or storage is completely risk-free, and we cannot guarantee absolute security.

If we become aware of a security incident involving personal information, we assess the incident and take steps required by applicable law, which may include containment, remediation, documentation and notification to affected individuals or regulators where the applicable threshold is met.

8. Your privacy rights

Depending on your location and the law that applies, you may have rights to request access to personal information, request correction of inaccurate information, withdraw consent, object to or restrict certain processing, request deletion where legally available, receive certain information in a portable format, and complain to an appropriate privacy regulator. Canadian law may also give you rights to understand our use and disclosure practices and to challenge compliance with applicable privacy principles.

These rights are not absolute. We may need to verify your identity before responding, and legal exceptions may allow or require us to retain or withhold some information. We will explain the applicable reason when we cannot fulfil a request in whole or in part.

9. Children

This website and our custom fireplace and stove services are intended for adults arranging property or design services. We do not knowingly solicit personal information from children. If you believe a child has provided information to us inappropriately, contact us so that we can assess and, where appropriate, delete the information.

10. Cookies and similar technologies

The current version of this website is designed without third-party advertising cookies or remote tracking scripts. Essential browser or server functionality may still involve strictly necessary storage or technical records. For detailed information, see our Cookie Policy. If we later introduce non-essential analytics, preference or marketing technologies, we will update the Cookie Policy and obtain consent where required before using them.

11. Contact, complaints and updates

Questions, privacy requests or complaints may be sent to info@mirevessianpureworks.com or by using the contact information displayed on this website. We aim to investigate privacy concerns fairly and to respond within the period required by applicable law. You may also have the right to complain to the Office of the Privacy Commissioner of Canada, a provincial privacy authority, or an EU/UK supervisory authority, depending on the law that applies to your situation.

We may update this Policy when our practices, technology, services or legal obligations change. The version displayed on this page is the current website version. Material changes will be reflected by revising the effective date and, where appropriate, by providing additional notice.